Politică de livrare

We are committed to providing you with a seamless and enjoyable shopping experience. Please review our shipping policy to understand how we process and deliver your orders.

Order Processing:

  • Orders are typically processed within 1-2 business days after payment is confirmed.
  • During peak seasons or promotional periods, processing times may be extended (eg. 2-5  business days).

Delivery Destinations: 

  • We currently ship only to the following countries from within the European Union: Romania, Hungary, Austria, Germany, Belgium, Bulgaria, Croatia, Italy, France, Spain, Portugal, Luxembourg, Netherlands, Poland, Czech Republic, Denmark, Sweden, Slovakia, Slovenia, Greece .
  • For international orders, please note that customs duties and taxes may apply and are the responsibility of the recipient.

Delivery Times:

  • Estimated delivery times for National Orders (Romania) are between 2-3 business days.
  • Estimated delivery times for International Orders (EU) are between 3-7 business days.
  • Please note that unforeseen circumstances, such as public holidays, weather conditions or customs delays, may impact delivery times.

Shipping Rates:

  • Shipping rates are calculated at checkout based on the delivery destination.
  • Free shipping applies to orders shipped within Romania.

Delivery Times:

  • Estimated delivery times are provided at checkout based on the selected shipping method and destination.
  • Please note that unforeseen circumstances, such as customs delays or weather conditions, may impact delivery times.

Order Tracking:

  • Once your order has shipped, you will receive a confirmation email with a tracking number.
  • You can track your order by entering the provided tracking number on our website or the carrier's website.

Incomplete or Incorrect Addresses:

  • Please ensure that the shipping address provided is accurate and complete.
  • Mood Swings Srl is not responsible for packages delivered to incorrect addresses provided by the customer. 

 Lost or Stolen Packages

  • Mood Swings Srl is not responsible for lost or stolen packages. 
  • If you believe your package is lost or stolen, please contact the shipping carrier and our customer service team for assistance.

Returns Due to Non-Delivery:

  • If a package is returned to us due to non-delivery, the customer will be responsible for any additional shipping costs to resend the package.

Contact Information:

  • If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at customersupport@themoodswings.eu . 

Mood Swings Srl reserves the right to update or modify this shipping policy at any time without prior notice. Please refer to our website for the most up-to-date information. Thank you for choosing  Mood Swings Srl !